At heart, we're pioneers and craftsmen. For over 50 years, the Ernie Ball company has prided itself on crafting guitar strings that have shaped the landscape of rock and roll. Our strings are made to be played. They should bite and bend, rage and ring, but they shouldn't rust or break. That's why we are proudly introducing the Ernie Ball Paradigm Ninety Day Replacement Guarantee (“Guarantee”) and Limited Warranty.
If any string in a set of Ernie Ball strings bearing the Paradigm Guarantee rusts or breaks within ninety (90) days from the date of purchase, Ernie Ball will replace the entire set of strings, no questions asked, when a qualifying Guarantee claim is made. LIMITATION ON 90 DAY REPLACEMENT GUARANTEE CLAIMS: (1) THERE IS A MAXIMUM OF ONE REPLACEMENT CLAIM PER PURCHASE. THIS GUARANTEE DOES NOT APPLY TO PRODUCT REPLACED UNDER THE GUARANTEE FOR PURCHASED PRODUCT, AND (2) THERE IS A MAXIMUM OF ONE CLAIM PER YEAR PER CONSUMER REGARDLESS OF THE NUMBERS OF PRODUCT PURCHASED.
Ernie Ball further warrants that our Paradigm Strings Product will be repaired or replaced at no charge in case of possible flaws in material or workmanship during a period of ninety (90) days from the date of purchase – except for damage from improper use or normal wear. The Guarantee and the Limited Warranty take effect as of the date of purchase. Ernie Ball may at its option refund the current market value of the Product at the time a Guarantee or Limited Warranty claim is made if it is unable to replace the Product.
This Guarantee and Limited Warranty applies to the original purchaser and is non-transferrable. Any person having purchased a Paradigm Strings Product from an authorized Ernie Ball retailer can make a claim by presenting the entire set of strings, including the broken or rusted string(s), with the original packaging and sales receipt as proof of purchase, to any authorized retailer, or by mailing it to CMC Music Pty Ltd, 30 Roger Street Brookvale, NSW 2100 Australia, along with a return address. This Guarantee and Limited Warranty is conditioned upon the return of the Product. Ernie Ball is not responsible for any Product lost or damaged during shipping. THIS GUARANTEE AND LIMITED WARRANTY IS VOID WITHOUT THE ORIGINAL SALES RECEIPT WHICH IS PROOF OF PURCHASE AND MUST BE PRESENTED TO MAKE A CLAIM UNDER THE GUARANTEE AND/OR LIMITED WARRANTY.
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The Guarantee and Limited Warranty does not in any way affect the consumers' rights legally recognized by the law applicable in the Product's state or jurisdiction of purchase.
LIMITATION OF LIABILITY. TO THE EXTENT PERMITTED BY LAW, ERNIE BALL EXCLUDES ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS BY CUSTOMER, OR FOR THE LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, OR FINANCIAL LOSS ARISING OUT OF OR IN CONSEQUENCE WITH THE PURCHASE, SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, OR FAILURE OF THIS PRODUCT, EVEN IF ERNIE BALL OR ITS DISTRIBUTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIABILITY IS LIMITED TO REPLACEMENT OF THE PRODUCT OR REFUND OF PURCHASE PRICE AT ERNIE BALL'S OPTION. THIS LIMITATION OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY.
The sole remedy for breach of the Guarantee and Limited Warranty shall be this express Guarantee and Limited Warranty. This Guarantee and Limited Warranty shall be governed by the laws of the State of California, U.S.A., without regard to principles of conflicts of laws. Any warranty that the Product is compatible with any product or instrument is expressly disclaimed. With this Guarantee and Limited Warranty, Ernie Ball grants the customer specific legal rights which do not restrict any statutory consumer rights.
This Guarantee and Limited Warranty applies except where prohibited by law.
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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australia
